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Shipping & Collection

This page outlines all of Valet-Chem's shipping options, collection information, estimated delivery times and any associated costs.
For any questions or specific needs, don't hesitate to contact us!

Shipping / Production Status:
FULLY STOCKED
NO DELAYS
Valet-Chem White Label Logistics Support

Our Shipping/Collection Options

All Valet-Chem orders are shipped via a palletised service at a fixed cost.
We charge a fixed fee of £50.00 (ex VAT) per delivery. The quantity of products in the order or the number of pallets doesn't matter, our fixed cost is the same for a single pallet order as it is for a multi-pallet order or a hazardous pallet order.

Please ensure you have the facility at your delivery location to unload palletised orders yourself. If you require a delivery vehicle with a tail lift, please get in touch before your order has shipped. Note: There may be an additional charge for this.

  • ORDER COLLECTION

    We can allow collection of orders providing you have the facility to collect palletised orders.
    You must have suitable transport as well as the correct transport licences if the order contains hazardous chemicals. Please do not turn up to collect without first speaking to our team.

    Please contact our team on +44 (0) 115 880 0444 if you would prefer to collect your order.

  • Valet-Chem International Shipping

    EU & INTERNATIONAL ORDERS

    If you would like to place an order to be shipped outside of the United Kingdom, please get in touch. We'd be very happy to talk to you about your requirements and work with you to meet your needs.

    Please give us a call on +44 (0) 115 880 0444 or email us at info@valetchem.co.uk

Shipping/Collection FAQ

Unfortunately, we do not offer free shipping. Although, the delivery costs we offer are heavily subsidised.

You will receive a dispatch notification that your order is on the way. Most orders are delivered within 48 hours after dispatch. If you need a tracking number, please call +44 (0) 115 880 0444 with your order number ready.

We use various freight carriers, your order may be dispatched with Clarkes, Palletways or our own Leading Solvents fleet.

If a delivery fails for any reason, our team will be in touch.

If a delivery is missed due to recipient absence, or fails due to an incorrect or incomplete address provided, the customer will be responsible for any and all costs associated with re-delivery.

Not found your answer?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

  • Give us a call

    Our opening ours are:
    Mon-Thu: 09:00-17:00
    Fri: 09:00-16:30

    +44 (0) 115 880 0444

  • Send an email

    We aim to respond to all emails within 24 ours of receiving them.
    Be as detailed as possible and provide information such as order numbers or product names/codes upfront.

    info@valetchem.co.uk