Most of our product pages have FAQs related to that particular product. Simply navigate to the product page and scroll down to find the FAQ section.

Usage instructions for each product can be found on the product page itself. Scroll down the page until you see the section "Instructions for use".

Each product's MSDS can be downloaded directly from the product page. You will find a link to it under the "Quick Details" heading. Click on "Download MSDS for this product" and a PDF download will begin.

Absolutely, each product is listed with different size variants. If you need a size that is not listed, contact us on 0115 880 0444 and we'll be more than happy to accommodate.

We do offer free shipping for all orders over £25.

Please note: This does not apply to heavy/palletised items. Shipping costs for these items can be calculated in the cart.

Once your order has been dispatched, you will receive tracking details by email. You can also find tracking details in your account.

Yes, however, please do not travel until you have received an email stating that your order is ready for collection.

Our collection address is:
Unit 1, Park Road East, Calverton, Nottinghamshire, NG14 6LL

Please note: Certain items require a licence to be transported, please ensure you have the correct licence to collect these products.

We are able to offer shipping to the EU and internationally. If you would like to place an order to be shipped outside of the United Kingdom, please get in touch. We'd be very happy to talk to you about your requirements and work with you to meet your needs.

Please give us a call on +44 115 880 0444 or email us at info@valetchem.co.uk

Orders are typically sent within 3 working days, however during busy periods, this could sometimes be longer.

For smaller orders, we use FedEx. For heavier/palletised orders we use various specialist carriers.

We accept all major credit & debits cards as well as PayPal.

You can find information about returns and refunds here

If your order has arrived damaged, please contact us as soon as possible with details and photos of the damage. You can send an email to info@valetchem.co.uk

Of course, please contact us on 0115 880 0444 and one of of the Valet-Chem team will be happy to assist.

VAT invoices are emailed to you after your order has been placed. You can also find your invoice by logging into your account and clicking on the order in question. If you didn't register an account when you purchased, you can still register an account using the same email address used for the order and your order(s) will appear in your account.

If you still can't find it or would simply like it to be sent again, please get in touch and let us know your order number, we'll happily send it to you.

You can join our Valet-Chem Club and receive up to 60% off your order. Details for Valet-Chem Club can be found here